Download Organisational Behaviour KASNEB Notes
CS PART 1 SECTION 1
COURSE OUTLINE
GENERAL OBJECTIVE
This paper is intended to equip the candidate with the knowledge, skills and attitudes that will enable him/her to apply organisational behaviour concepts in management of an organisation.
LEARNING OUTCOMES
A candidate who passes this paper should be able to:
- Demonstrate an understanding of organisational behaviour concepts
- Analyse the behaviour of individuals and groups in organisations
- Apply organisational behaviour knowledge and skills to real life management situations
- Analyse organisational culture and its effects on organisational behaviour
- Analyse the effect of technology on organisational behaviour.
CONTENT
Nature of organisational behaviour
- Meaning and concept of organisational behaviour
- Understanding and managing human behaviour
- Factors influencing human behaviour
- Individual dimensions of organisational behaviour
- Models of organisational behaviour
Nature and context of organisations
- Meaning and concept of an organisation
- Characteristics of organisations
- Classification of organisations: formal and informal
- Organisational goals
- Organisational environments
Download Organisational Behaviour KASNEB Notes
Foundations of organisational behaviour
- Abraham Maslow’s – Hierarchy of needs
- Douglas McGregor -Theory X and Theory Y
- Fredrick Herzberg’s Two factor theory
- Expectancy Theory
- Equity Theory
- Goal Theory
- Reinforcement Theory
Organisational development, culture and change
- Meaning and concept of organisational development
- Organisational development process
- Organisational development interventions
- Organisational culture
- Organisational change
- Management of organisational change
- Resistance to change
- Overcoming resistance to change
Organisational structure and design
- Nature and importance of organisational structure
- Process of organisation
- Principles of organisation
- Components of an organisation
- Design of organisational structure
- Division of work and span of control
- Delegation and empowerment
- Centralisation and decentralisation
- Organisation charts and manual
Organisational control and power
- Overview of the control process
- Forms of control
- Types of authority
- Classification of control systems
- Strategies of control in organisations
- Characteristics of an effective control system
- Power and politics
Download Organisational Behaviour KASNEB Notes
Work groups and teams
- Reasons for group formation
- Distinction between groups and teams
- Types of groups
- Group behaviour
- Group decision making
- Group values and norms
- Characteristics of and effective workgroups
- Group dynamics
Leadership and management
- Meaning and importance of leadership
- Leadership versus management
- Theories of leadership
- Approaches to leadership
- Leadership styles
- Relevant theories of motivation
- Contemporary issues in leadership
Work design and work stress
- Needs and expectations at work
- Factors in work design
- Job satisfaction
- Work design options including job enrichment
- Work schedule options including job sharing
- Work stress
- Causes of work related stress
- Cost of work related stress
- Impact of work related stress
- Management of work related stress
Conflict management
- Nature of conflicts
- Forms of conflict
- Causes of conflict
- Consequences of conflict
- Conflict management styles.